At Artisan Piano Services we truly believe in creating and cultivating a team atmosphere.  We seek out artisans who share our company’s vision and have the skills and ability to make that vision come to life.  Being a team in every sense of the word means that we rely on each other for help and encouragement; this unites us and enables us to better serve each other as well as our customers.  Our technicians are constantly honing their skills and teaching each other new techniques and practices. Our staff continually discusses and implements new ideas about how to better serve you, our valued customer.  We are here to serve you not as individuals, but as a team of people who work together to give you the very best piano servicing experience possible.

Portland Team Members

David Hayes
Founder
David has always had a passion for working with people, old-world craftsmanship and quality service. Not to mention, a unique understanding and sense of business. Having lived in the Pacific Northwest all of his life, David loves the vibrant culture and exciting piano industries in both Oregon and Washington. David has begun to transition from a service technician position to more of a coach and mentor for the techs and office staff alike. He is involved in all aspects of the company, and loves watching the other team-members take initiative and bring their own individual assets to the business, benefiting fellow team-members and customers alike. David’s spare time is spent with his lovely wife Kathy and three children, Amara, Lily and Gabriel. David enjoys kayaking, woodworking, and discussing cult-classic movie trivia with fellow team-members.
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Kathy Hayes
Co-founder
Kathy is the co-founder of Artisan Piano Services inc. She has been here since the beginning and helps manage all the behind the scenes work such as budgeting, forecasting, and coming up with new ideas for helping the company move forward. She has a background in office management and administration as well as in technology. She also manages multiple AirBNB properties and has a passion for supporting women in abusive situations. Her favorite way to spend her time is being a mom to her 4 amazing children. She enjoys spending time with her family, listening to Frank Sinatra, and planning the next Disney vacation.
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Angela Kelly
Office Administrator
Angela has been playing the piano for over 25 years and is our resident piano guru. With a Bachelor of Arts in Music and a Piano Pedagogy Certificate from Marylhurst University and a Master of Music in piano performance from Portland State University, she has dedicated her life to the piano. Angela helps to run the day-to-day operations of our office, and leads our promotional department. Angela has a curiosity and fascination about the mechanical aspects of pianos, and loves learning from the technicians as much as she can. She is kind-hearted and loves to help bring music into people’s lives. When she is not helping run our office, Angela also teaches piano lessons, enjoys gardening, traveling and reading about American History.
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Jennifer Winfrey
Customer Service Specialist
Jen is the person you are likely to meet first when you call Artisan. Her friendly demeanor and desire to effectively meet the needs of all our customers makes her an important member of our team. She is a lover of the Arts, especially music (she is a huge of fan of Phantom of the Opera), and worked as the Music Editorial Assistant for the Oregonian Newspaper for several years. She has Bachelor of Science degree in Public Health, and in addition to being the recycling guru at Artisan, Jen is known for her planning and organizational skills. Jen enjoys her pets, travel, backpacking, environmental health and volunteer opportunities.
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Adam Gliniecki
Field Technician - Portland
Originally from New Jersey, Adam joined the Artisan team as a graduate of the prestigious North Bennet Street School in Boston, completing both their basic and advance Piano Technology certifications. While going through the Piano Technician program, he had opportunities for significant internships with Boston University in Massachusetts, and Faust Harrison Pianos in New York. Adam also worked for a number of years in the service department of Jacobs Music Company in Philadelphia, the largest Steinway retailer on the east coast and one of the largest in the United States. Adam is a muscian, playing both piano and guitar, and singing with chorale groups. He is an avid reader of fantasy fiction, and is a lover of geography.
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Jonathan Shull
Field Technician – Portland
Jonathan is a second-generation piano technician. He trained under, and worked with, his father for many years in the family piano restoration business. He served special needs individuals in a residential setting for a number of years, and graduated with honors with a Masters degree, planning to pursue a career in government. Jonathan realized that he really enjoys working on pianos and making them sound their best, and feeling the satisfaction of being a craftsman in a field of beauty. He has been an active member, and the Secretary-Treasurer, for a local chapter of the Piano Technicians Guild in California. Jonathan came to Artisan with impressive skills, experience and knowledge of servicing pianos. In his free time, Jonathan enjoys 3D modeling and computer animation, and programming. He loves, Choral singing, playing the piano and walking his dogs. Confirmation • 2nd Generation piano technician – A craftsman and skilled service provider • Background in piano rebuilding and restoration • Musician, computer wiz, and dog lover!
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Matthew Robbins
Field Technician – Portland
Matt grew up in SW Washington, and had been engulfed in music for 20 years before he joined the Artisan team. He studied trombone academically for 10 years, taught himself for 10 years to play piano, and pursued Music Theory and Performance at Clark College. He has even done some music composition. Matt completed the Artisan Piano Services apprenticeship program in record time, demonstrating excellent competence and skill. Graduate of the Piano Technician Academy as a Certified Piano Technician. Matt enjoys puzzles, problem solving and trouble-shooting. He is also an avid video-gamer, and movie lover. His personality and inclinations, interests and natural giftings have together made him uniquely able to learn the Piano Technician’s craft, and be qualified to serve our customers needs exceptionally well.
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Daisy Torkildson
Service Director
Daisy is a Certified Piano Technician through the Piano Technician Academy. She received extensive training and experience as a restoration technician at a premier piano store & distributor in Utah. Daisy’s skills and knowledge of piano repair, rebuilding and restoration are a great asset to our restoration team. She is talented and provides excellent work on piano actions, soundboards, keytops, and restringing. “I have fallen in love with piano technology – I really love going to work every day!” Daisy loves every aspect of music in all its varieties (composing, playing, listening, watching), and how it can change people for the better or help them through difficult times. In fact, she plays twelve instruments! She enjoys traveling and experiencing different cultures, and is an avid reader.
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Bellevue Team Members

Collin Black
Field Technician - Bellevue
Has received training over the years from some of the Northwest’s most beloved technicians and piano companies Graduate of Piano Technician Academy Certified Piano Technician through Piano Technician Academy Loves to work with his hands and make pianos come to life Grew up living all over the country, living everywhere from Texas, Arizona, Utah, Oregon, and finally to Washington Loves hiking, swimming, and playing music Has been an avid musician for over 15 years and plays piano, guitar, ukulele, baritone horn, alto sax, and drums Has an adorable cat named “Moose”
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Alan Lynch
Field Technician - Bellevue
Alan is originally from New Jersey and Central New York but has always loved the great northwest. As a graduate of both the Randy Potter School of Piano Technology and the Piano Technician Academy, Alan also apprenticed with well-known piano rebuilder Chuck Behm from Boone, Iowa. Prior to joining the Team at Artisan Alan ran a successful piano servicing company in Syracuse, NY where he specialized in piano service and organ maintenance. He has a master of Music in Organ performance from Syracuse University and has played concerts in cathedrals and universities including Princeton university. Alan has a fascination with aviation and is currently working on his private pilots license.
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