At Artisan Piano Services we truly believe in creating and cultivating a team atmosphere.  We seek out artisans who share our company’s vision and have the skills and ability to make that vision come to life.  Being a team in every sense of the word means that we rely on each other for help and encouragement; this unites us and enables us to better serve each other as well as our customers.  Our technicians are constantly honing their skills and teaching each other new techniques and practices. Our staff continually discusses and implements new ideas about how to better serve you, our valued customer.  We are here to serve you not as individuals, but as a team of people who work together to give you the very best piano servicing experience possible.

Portland Team Members

David Hayes
Founder
David has always had a passion for working with people, old-world craftsmanship and quality service. Not to mention, a unique understanding and sense of business. Having lived in the Pacific Northwest all of his life, David loves the vibrant culture and exciting piano industries in both Oregon and Washington. David has begun to transition from a service technician position to more of a coach and mentor for the techs and office staff alike. He is involved in all aspects of the company, and loves watching the other team-members take initiative and bring their own individual assets to the business, benefiting fellow team-members and customers alike. David’s spare time is spent with his lovely wife Kathy and three children, Amara, Lily and Gabriel. David enjoys kayaking, woodworking, and discussing cult-classic movie trivia with fellow team-members.
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Doug Hayes
Manager
Doug has been around from Artisan’s beginning, helping to form the idea and philosophy of our company. As David’s father, he has been a truly instrumental figure in all major planning and organizing of the business. As Director of Operations, Doug’s responsibilities include all of the ‘fun’ things such as budgeting, business forecasting, and being a sounding board for new ideas and practices. Doug has wide and extensive experience in businessmanagement, sales and marketing, and Human Relations. His ability to counsel and coach others is what makes him truly irreplaceable. Doug and his wife Amy enjoy gardening, reading, and spending time with their growing number of grandbabies.
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Angela Kelly
Office Administrator
Angela has been playing the piano for over 25 years and is our resident piano guru. With a Bachelor of Arts in Music and a Piano Pedagogy Certificate from Marylhurst University and a Master of Music in piano performance from Portland State University, she has dedicated her life to the piano. Angela helps to run the day-to-day operations of our office, and leads our promotional department. Angela has a curiosity and fascination about the mechanical aspects of pianos, and loves learning from the technicians as much as she can. She is kind-hearted and loves to help bring music into people’s lives. When she is not helping run our office, Angela also teaches piano lessons, enjoys gardening, traveling and reading about American History.
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Jennifer Winfrey
Customer Service Specialist
Jen is the person you are likely to meet first when you call Artisan. Her friendly demeanor and desire to effectively meet the needs of all our customers makes her an important member of our team. She is a lover of the Arts, especially music (she is a huge of fan of Phantom of the Opera), and worked as the Music Editorial Assistant for the Oregonian Newspaper for several years. She has Bachelor of Science degree in Public Health, and in addition to being the recycling guru at Artisan, Jen is known for her planning and organizational skills. Jen enjoys her pets, travel, backpacking, environmental health and volunteer opportunities.
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Adam Hayes
Supervising Technician
Adam oversees all of the Portland area Field Technicians, and is responsible for all training, exceptional customer service, and coordinating the shop, office and technicians. He began in the piano restoration department, and progressively became one of our outstanding field technicians, tuning and repairing pianos in our customer’s homes, businesses and schools. Adam is a Registered Piano Technician with the Piano Technicians Guild. He is an incredibly gifted musician and plays the piano wonderfully. Adam has an easygoing nature and is always making the rest of the team laugh with his quirky sense of humor. When he’s not working, he enjoys running, and loves kicking back and relaxing playing video games, watching a movie, and being with good friends. Adam and his wife Rhiannon have two children: Theodore (“Teddy”) and Lavinia.
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Jon Hayes
Field Technician – Portland
Jon joined the Artisan team in 2015. He brings a wide diversity of experience and skills to Artisan, and has been rigorously trained in piano technology. He began his education in our restoration department, and eventually became so accomplished in tuning and repair of pianos, that he became an excellent field technician. With his energetic personality, and “can do anything” attitude, he is able provide brilliant service to our customers. Jon and his wife Michele have 3 fun and equally energetic children. Jon especially enjoys the outdoors and is an avid fisherman.
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Adam Gliniecki
Field Technician - Portland
Originally from New Jersey, Adam joined the Artisan team as a graduate of the prestigious North Bennet Street School in Boston, completing both their basic and advance Piano Technology certifications. While going through the Piano Technician program, he had opportunities for significant internships with Boston University in Massachusetts, and Faust Harrison Pianos in New York. Adam also worked for a number of years in the service department of Jacobs Music Company in Philadelphia, the largest Steinway retailer on the east coast and one of the largest in the United States. Adam is a muscian, playing both piano and guitar, and singing with chorale groups. He is an avid reader of fantasy fiction, and is a lover of geography.
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Jonathan Shull
Field Technician – Portland
Jonathan is a second-generation piano technician. He trained under, and worked with, his father for many years in the family piano restoration business. He served special needs individuals in a residential setting for a number of years, and graduated with honors with a Masters degree, planning to pursue a career in government. Jonathan realized that he really enjoys working on pianos and making them sound their best, and feeling the satisfaction of being a craftsman in a field of beauty. He has been an active member, and the Secretary-Treasurer, for a local chapter of the Piano Technicians Guild in California. Jonathan came to Artisan with impressive skills, experience and knowledge of servicing pianos. In his free time, Jonathan enjoys 3D modeling and computer animation, and programming. He loves, Choral singing, playing the piano and walking his dogs. Confirmation • 2nd Generation piano technician – A craftsman and skilled service provider • Background in piano rebuilding and restoration • Musician, computer wiz, and dog lover!
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Matthew Robbins
Field Technician – Portland
Matt grew up in SW Washington, and had been engulfed in music for 20 years before he joined the Artisan team. He studied trombone academically for 10 years, taught himself for 10 years to play piano, and pursued Music Theory and Performance at Clark College. He has even done some music composition. Matt completed the Artisan Piano Services apprenticeship program in record time, demonstrating excellent competence and skill. Graduate of the Piano Technician Academy as a Certified Piano Technician. Matt enjoys puzzles, problem solving and trouble-shooting. He is also an avid video-gamer, and movie lover. His personality and inclinations, interests and natural giftings have together made him uniquely able to learn the Piano Technician’s craft, and be qualified to serve our customers needs exceptionally well.
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Ben Hayes
Restoration Supervisor – Portland
Ben was also brought on in 2014 to help run our piano restoration center focusing on stringing, belly work, and action work. He has always had a passion for not only working with his hands in a technical sense, but also loves to work with customers hand-in-hand to bring their pianos back to life. He’s a natural helper, loves serving others and has already become an incredible asset to our company. When he’s not hard at work rebuilding pianos, Ben loves spending time outdoors and spends his weekends camping and trying to survive in the wilderness – so far he’s succeeded!
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Daisy Torkildson
Restoration Piano Technician - Portland
Daisy is a Certified Piano Technician through the Piano Technician Academy. She received extensive training and experience as a restoration technician at a premier piano store & distributor in Utah. Daisy’s skills and knowledge of piano repair, rebuilding and restoration are a great asset to our restoration team. She is talented and provides excellent work on piano actions, soundboards, keytops, and restringing. “I have fallen in love with piano technology – I really love going to work every day!” Daisy loves every aspect of music in all its varieties (composing, playing, listening, watching), and how it can change people for the better or help them through difficult times. In fact, she plays twelve instruments! She enjoys traveling and experiencing different cultures, and is an avid reader.
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Mike Hall
Restoration Refinishing Specialist - Portland
Mike is our Lead Piano Refinisher, with twenty years of experience and is Certified by the Mohawk School of Furniture Repair. He is a native Oregonian who initially learned the art of refinishing and restoration at a furniture repair shop in NW Portland while going to school to become a Sound Engineer. As it turns out, creating with his hands became the enriching career of choice for him. Mike continued to hone his craft while working for local high end furniture stores. “For the love of the craft” is something you might hear him say as he’s working away on the Restoration Team’s current project. Mike and his partner Chloe love spending time adventuring with their dog Boomer, going for nice drives, and taking long bicycle rides.
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Tom Miller
Restoration Refinishing Specialist - Portland
Tom has thirty years of experience in furniture manufacturing, restoration, refinishing and repair. He is a master at taking a piece deemed unsalvageable and restoring it to its original beauty. He achieves this by using traditional woodworking hand construction techniques, and a keen ability to create magical mixes of colors to give the wood a beautiful finish. It is quite often impossible to discern where the damage occurred on the piece. At Artisan, Tom uses his knowledge and experience to beautifully restored pianos that were considered nearly irreparable. Tom loves working with the team and collaborating on difficult projects. When he is not working at Artisan, he enjoys playing drums and bass, kayaking, camping, reading, watching classic movies and TV shows, and spending time with his family and friends.
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Bellevue Team Members

Joshua Mayfield
Lead Technician - Bellevue
Joshua, native of Bellevue, WA, comes to Artisan with a wide array of skills and technical abilities, having been trained by some of the same Pacific Northwest’s industry leading technicians as David (owner). Joshua has shown himself to be a true asset to our team with his love of pianos and working with people. He has always loved the piano because it blends music and mechanics in such a unique way. Joshua and his wife Amanda are true Pacific Northwest outdoor enthusiasts and enjoy a wide array of outdoor activities including hiking, fishing, and biking.
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James Murray
Field Technician – Bellevue
James is a second generation piano technician. Having a father with a piano servicing business (including piano rebuilding) has provided James with unique opportunities to learn the craftsmanship of the trade with depth and experience. As a Registered Piano Technician with the Piano Technicians Guild, he is an experienced aural turner, with skills in advanced piano rebuilding, regulation and voicing, and has been serving customers since 2011. He has a degree in Business Marketing and Music from San Jose State in California. James is an accomplished professional musician, pianist, singer songwriter and performer in California and Washington. He has even released a recording of his music. He grew up as an avid surfer on the central coast. James is married, with two children, and their dog Lulu.
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