At Artisan Piano Services we truly believe in creating and cultivating a team atmosphere.  We seek out artisans who share our company’s vision and have the skills and ability to make that vision come to life.  Being a team in every sense of the word means that we rely on each other for help and encouragement; this unites us and enables us to better serve each other as well as our customers.  Our technicians are constantly honing their skills and teaching each other new techniques and practices. Our staff continually discusses and implements new ideas about how to better serve you, our valued customer.  We are here to serve you not as individuals, but as a team of people who work together to give you the very best piano servicing experience possible.

Portland Team Members

David Hayes
David has always had a passion for working with people, old-world craftsmanship and quality service, not to mention, a unique understanding and sense of business. Having lived in the Pacific Northwest all of his life, David loves the vibrant culture and exciting piano industries in both Oregon and Washington. David has begun to transition from a service technician position to more of a coach and mentor for the techs and office staff alike. He is involved in all aspects of the company, and loves watching the other team-members take initiative and bring their own individual assets to the business, benefiting fellow team members and customers alike. David’s spare time is spent with his lovely wife Kathy and four children, Amara, Lily, Gabriel and Everett. David enjoys kayaking, woodworking, and discussing cult-classic movie trivia with fellow team-members.
Doug Hayes
Doug has been around from Artisan’s beginning, helping to form the idea and philosophy of our company. As David’s father, he has been a truly instrumental figure in all major planning and organizing of the business. Doug’s responsibilities include all of the ‘fun’ things such as budgeting, business forecasting, and being a sounding board for new ideas and practices. Doug has wide and extensive experience in business management, sales and marketing, and human relations. His ability to counsel and coach others is what makes him truly irreplaceable. Doug and his wife Amy enjoy travel, camping & fishing, reading, and spending time with their growing number of grand babies.
Angela Kelly
Office Administrator
Angela has been playing the piano for over 25 years and is our resident piano guru. With a Bachelor of Arts in Music and a Piano Pedagogy Certificate from Marylhurst University and a Master of Music in Piano Performance from Portland State University, she has dedicated her life to the piano. Angela helps to run the day-to-day operations of our office, and leads our promotional department. Angela has a curiosity and fascination about the mechanical aspects of pianos, and loves learning from the technicians as much as she can. She is kind-hearted and loves to help bring music into people’s lives. When she is not helping run our office, Angela also teaches piano lessons, enjoys gardening, traveling and researching anything about Civil War History.
Jennifer Winfrey
Customer Service Specialist
Jen is the person you are likely to meet first when you call Artisan. Her friendly demeanor and desire to effectively meet the needs of all our customers makes her an important member of our team. She is a lover of the Arts, especially music (she is a huge of fan of Phantom of the Opera), and worked as the Music Editorial Assistant for the Oregonian Newspaper for several years. She has Bachelor of Science degree in Public Health, and in addition to being the recycling guru at Artisan, Jen is known for her planning and organizational skills. Jen enjoys her pets, travel, backpacking, environmental health and volunteer opportunities.
Adam Hayes
Supervising Technician
Adam oversees all of the Portland area Field Technicians, and is responsible for all training, exceptional customer service, and coordinating the shop, office and technicians. He began in the piano restoration department, and progressively became one of our outstanding field technicians, tuning and repairing pianos in our customer’s homes, businesses and schools. He is an incredibly gifted musician and plays the piano wonderfully. Adam has an easygoing nature and is always making the rest of the team laugh with his quirky sense of humor. When he’s not working, he enjoys running, and loves kicking back and relaxing playing video games, watching a movie and being with good friends. Adam and his wife Rhiannon have one child – Theodore (“Teddy”)!
Jon Hayes
Field Technician – Portland
Jon joined the Artisan team in 2015. He brings a wide diversity of experience and skills to Artisan, and has been rigorously trained in piano technology. He began his education in our restoration department, and eventually became so accomplished in tuning and repair of pianos, that he became an excellent field technician. With his energetic personality, and “can do anything” attitude, he is able provide brilliant service to our customers. Jon and his wife Michele have 3 fun and equally energetic children. Jon especially enjoys the outdoors and is an avid fisherman.
Adam Gliniecki
Field Technician - Portland
Originally from New Jersey, Adam joined the Artisan team as a graduate of the prestigious North Bennet Street School in Boston, completing both their basic and advance Piano Technology certifications. While going through the Piano Technician program, he had opportunities for significant internships with Boston University in Massachusetts, and Faust Harrison Pianos in New York. Adam also worked for a number of years in the service department of Jacobs Music Company in Philadelphia, the largest Steinway retailer on the east coast and one of the largest in the United States. Adam is a musician, playing both piano and guitar, and singing with chorale groups. He is an avid reader of fantasy fiction, and is a lover of geography.
Ben Hayes
Restoration Supervisor – Portland
Ben is one of our restoration technicians who also helps our team with field work as well. Ben works primarily in the restoration center focusing on stringing, belly work, and action work. He has always had a passion for not only working with his hands in a technical sense, but also loves to work hand-in-hand with our customers to bring their pianos back to life. He’s a natural helper, loves serving others and has become an incredibly powerful member of the artisan team. When he’s not hard at work rebuilding and servicing pianos, Ben and his wife Hope can be found out enjoying the outdoors, watching their favorite TV shows, or just relaxing with their friends.
Daisy Torkildson
Certified Piano Technician
Daisy is a Certified Piano Technician through the Piano Technician Academy. She received extensive training and experience as a restoration technician at a premier piano store & distributor in Utah. Daisy’s skills and knowledge of piano repair, rebuilding and restoration are a great asset to our restoration team. She is talented and provides excellent work on piano actions, soundboards, keytops, and restringing. “I have fallen in love with piano technology – I really love going to work every day!” Daisy loves every aspect of music in all its varieties (composing, playing, listening, watching), and how it can change people for the better or help them through difficult times. In fact, she plays twelve instruments! She enjoys traveling and experiencing different cultures, and is an avid reader.

Bellevue Team Members

Joshua Mayfield
Lead Technician - Bellevue
Joshua, native of Bellevue, WA, came to Artisan with a wide array of skills and technical abilities, having been trained by some of the same Pacific Northwest’s industry leading technicians as David (Founder/Owner). Joshua has shown himself to be a true asset to our team with his love of pianos and working with people. He has always loved the piano because it blends music and mechanics in such a unique way. Joshua and his wife Amanda are true Pacific Northwest outdoor enthusiasts and enjoy a wide array of outdoor activities including hiking, fishing, and biking. They have a marvelous little boy named Owen.
James Murray
Field Technician – Bellevue
James is a second generation piano technician. Having a father with a piano servicing business (including piano rebuilding) has provided James with unique opportunities to learn the craftsmanship of the trade with depth and experience. As a Registered Piano Technician with the Piano Technicians Guild, he is an experienced aural turner, with skills in advanced piano rebuilding, regulation and voicing, and has been serving customers since 2011. He has a degree in Business Marketing and Music from San Jose State in California. James is an accomplished professional musician, pianist, singer songwriter and performer in California and Washington. He has even released a recording of his music. He grew up as an avid surfer on the central coast. James is married, with two children, and their dog Lulu.