At Artisan Piano Services we truly believe in creating and cultivating a team atmosphere.  We seek out artisans who share our company’s vision and have the skills and ability to make that vision come to life.  Being a team in every sense of the word means that we rely on each other for help and encouragement; this unites us and enables us to better serve each other as well as our customers.  Our technicians are constantly honing their skills and teaching each other new techniques and practices. Our staff continually discusses and implements new ideas about how to better serve you, our valued customer.  We are here to serve you not as individuals, but as a team of people who work together to give you the very best piano servicing experience possible.

David Hayes
Founder
David has always had a passion for working with people, old-world craftsmanship and quality service, not to mention, a unique understanding and sense of business. Having lived in the Pacific Northwest all of his life, David loves the vibrant culture and exciting piano industries in both Oregon and Washington. David has begun to transition from a service technician position to more of a coach and mentor for the techs and office staff alike. He is involved in all aspects of the company, and loves watching the other team-members take initiative and bring their own individual assets to the business, benefiting fellow team members and customers alike. David’s spare time is spent with his lovely wife Kathy and four children, Amara, Lily, Gabriel and Everett. David enjoys kayaking, woodworking, and discussing cult-classic movie trivia with fellow team-members.
Doug Hayes
Doug has been around from Artisan’s beginning, helping to form the idea and philosophy of our company. As David’s father, he has been a truly instrumental figure in all major planning and organizing of the business. As Director of Operations and Financial Manager, Doug’s responsibilities include all of the ‘fun’ things such as budgeting, business forecasting, and being a sounding board for new ideas and practices. Doug has wide and extensive experience in business management, sales and marketing, and human relations. His ability to counsel and coach others is what makes him truly irreplaceable. Doug and his wife Amy enjoy gardening, reading, and spending time with their growing number of grand babies.
Angela Kelly
Angela has been playing the piano for over 25 years and is our resident piano guru. With a Bachelor of Arts in Music and a Piano Pedagogy Certificate from Marylhurst University and a Master of Music in Piano Performance from Portland State University, she has dedicated her life to the piano. Angela helps to run the day-to-day operations of our office, and leads our promotional department. Angela has a curiosity and fascination about the mechanical aspects of pianos, and loves learning from the technicians as much as she can. She is kind-hearted and loves to help bring music into people’s lives. When she is not helping run our office, Angela also teaches piano lessons, enjoys gardening, traveling and researching anything about Civil War History.
Bethany Feil
Bethany was born in Portland, Oregon, but her family moved soon after to California where she was raised, and received her Bachelor of Arts Degree in Dance from California State University. She has enjoyed a career as a professional ballet dancer and instructor. Her national and international dance performance experience has given her a passion for bringing hope and healing through the arts. Pursuing this goal, Bethany returned to her Portland roots in 2016 to work on her Master’s Degree, and became an instant and important part of the Artisan team. Her attention to detail and lovely personality enable her to wonderfully to meet the needs of our customers and support our technicians. Bethany enjoys international travel, reading and watching British dramas, eating all manner of sweets and desserts, and is our only bi-lingual team member (being quasi-fluent in Spanish having studied in Spain).
Ryan Gracey
Originally from the Midwest, Ryan comes to us with a love and appreciation for the great outdoors and an enthusiasm for piano construction that is hard to match. Ryan has trained with some of the finest technicians in both Oregon and Washington and offers a wide range of knowledge and skills. Ryan’s kind heart and gentle demeanor have been a tremendous benefit not only to our company but to our customers as well. Along with recording his own music, Ryan enjoys biking, camping and hiking any chance he gets.
Seth Olson
Seth Olson, originally from the Midwest, has been a part of the piano industry in the Portland area for over a decade. He has a Bachelor of Arts degree in Sociology, and studied Music Performance at Concordia College in Minnesota. He has training under the Randy Potter School of Piano Technology. As both a musician and experienced piano technician, Seth quickly adopted the Artisan philosophy of technical excellence and customer service. He is a joy to work with, and has become an important member of the Artisan team. Seth and his wife Nikki have a passion for the great outdoors, participating in hiking, camping, and rock-hounding; they also enjoy the occasional Star Trek: Next Generation episode every now and then, too.
Joshua Mayfield
Joshua, native of Bellevue, WA, comes to Artisan with a wide array of skills and technical abilities, having been trained by some of the same Pacific Northwest’s industry leading technicians as David (owner). Joshua has shown himself to be a true asset to our team with his love of pianos and working with people. He has always loved the piano because it blends music and mechanics in such a unique way. Joshua and his wife Amanda are true Pacific Northwest outdoor enthusiasts and enjoy a wide array of outdoor activities including hiking, fishing, and biking.
Adam Hayes
Adam was brought on in 2014 to help with our piano restoration center. He specializes in the action and regulation department helping our restored pianos sound and play like new. He is also one of our outstanding field technicians, tuning and repairing pianos in our customer’s homes, businesses and schools. He is an incredibly gifted musician and has a natural talent for this vocation. Adam has a quick wit and an easygoing nature, and is always making the rest of the team laugh with his quirky sense of humor. When he’s not working, he enjoys running rain or shine, and loves kicking back and relaxing with his wife Rhiannon.
Ben Hayes
Ben was brought on in 2014 to run our piano restoration center focusing on stringing, belly and action work, and all other factors with the restoration department. He has always had a passion for not only working with his hands in a technical sense, but also loves to work hand-in-hand with our customers to bring their pianos back to life. He’s a natural helper, loves serving others and has become the Restoration Center Supervisor. When he’s not hard at work rebuilding pianos, Ben loves the outdoors, spending his weekends camping and trying to survive in the wilderness – so far he’s succeeded!
Jon Hayes
Jon joined the Artisan team in 2015. He brings a wide diversity of experience and skills to the restoration team. Jon specializes in restoring Artisan's soundboards which is the heart and soul of a piano. With his energetic personality and can do anything attitude, he's essential to the restoration team. Jon and his wife Michele have 3 fun and equally energetic children. Jon especially enjoys the outdoors and is an avid fisherman.
Ben Wasson
Ben Wasson is a third-generation Oregonian. He has been a drummer and percussionist in the Portland area for the last 15 years, playing for groups as Portland Center Stage, Broadway Rose, and Big Horn Brass. He has a Bachelor Degree is Jazz Performance from Portland State University. Ben started his piano servicing career with Classic Piano. During his apprenticeship, he acquired the skills and techniques to care for pianos. Ben joined the Artisan team in early 2017 year, working in the both the rebuilding and field service departments, and rapidly proved himself an incredibly valuable member of our team. Ben and his wife Cassandra like to spend their off-time hiking or biking around Oregon, playing board games with friends and pursuing his musical dreams.