Angie’s List Press Release
Portland, Oregon and Bellevue, Washington, January 1, 2018 – Artisan Piano Services is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.
“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.”
The Artisan team of highly trained technicians and customer relations staff have been providing outstanding piano tuning, repair, cleaning & appraisals, and even complete piano refinishing and restoration throughout the greater Portland and Seattle areas.
Award reflects company’s consistently high level of customer service
Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.
“We are just thrilled to be recognized as a Super Service Award winner every year we have been listed with Angie’s list,” said David Hayes, the owner of Artisan Piano Services. “Our teams in both Portland and Bellevue have done a marvelous job of focusing on the expectations of our customers and tailoring our technical expertise to the needs they have. We are grateful for all the support and excellent feedback we receive from our customers.”
Artisan Piano Services has been listed on Angie’s List since 2011 in Portland, Oregon and 2014 in Bellevue, Washington. This is the 7th consecutive that year Artisan Piano Services has received this honor.
Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.
For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.
For over two decades, Angie’s List has provided trusted reviews and information to help millions of consumers make smart hiring decisions. Angie’s List offers more than 10 million verified reviews in over 700 service categories, providing its members a credible resource for researching and comparing local service providers. Angie’s List is based in Indianapolis, Indiana and is an operating business of ANGI Homeservices (NASDAQ:ANGI).
According to the Piano Technicians Guild, piano tuning varies according to manufacturers:
“While pianos generally fall into vertical and grand model categories, each manufacturer selects its own materials and utilizes its own unique scale and furniture designs. Every piano requires a different level of maintenance, depending upon the quality of materials used and the design and level of craftsmanship. Manufacturers can provide general advice on tuning frequency but your technician can give specific recommendations based upon your usage and locale.”
Here’s what some of the major piano manufacturers recommend:
Baldwin Piano Company (also Chickering, Wurlitzer)
Professional service is the key. In the first year, the National Piano Manufacturers Association recommends that you have your piano tuned four times. This is a period of environmental adjustment for a new instrument, and proper attention is important.
After the first year, the piano should be tuned at least twice each year, depending upon the frequency of use and atmospheric conditions. Contact Artisan Piano Services to schedule an appointment with our professional technicians to perform this service.
We just finished restoring a 100+ year old Hamburg Steinway & Sons model “O” piano. Fred Riley, of Classic Pianos, recorded this video of Ruby Hall playing Beethoven’s Sonata op.2 no.3 in our shop.
Artisan restored this piano for our partners,Classic Pianos, to showcase in their “Classic Collection.” The pianos that we restore for this collection are second to none in terms of quality of workmanship, materials and tone.
With a full piano restoration, we not only refinish the cabinet
…but also completely restore the belly, including new strings
…the keys and action are reconditioned
…and we even polish up and regulate the pedals!
Although we do all of our piano restoration work out of our Portland, Oregon location, we have had several come to us from the Seattle, Washington area, and from other parts of the United States and Britain.
We do shop tours daily, and would be delighted to show you around!
We were recently featured in a news segment on a local ABC news affiliate in Portland, Oregon. It highlighted our piano restoration and rebuilding efforts, and was entitled:
A labor of love: ‘Completely redoing a piano is kind of where my heart is’
We are thrilled to have had the opportunity to involve one of our customer’s family story in the feature, which really helped to illustrate how important it is to us to help our customers “Continue The Story” of music in their lives. “We’ve had this piano in our family for 91 years, and my mother is 91 years old coincidentally,” explained the owner of this beautiful piece of history. After all these year, the piano is being given to the original owner’s grandson as a wedding gift!
After weeks of refinishing, re-stringing, regulating the action, tuning and all manner of detailed attentions – we were privileged to have the whole family present for the unveiling. It was such a thrill to see how happy they are will their newly restored piano.
For more than 10 years we have serviced families, schools, students, teachers and professional musicians in telling their story of music in the world. In addition to our local piano tuning, repair, evaluation and appraisal work, we have a growing number of customers from all over the United States for piano rebuilding, refinishing and restoration. We just started work on a 115-year-old piano that was shipped to us from the United Kingdom!
A little over a year ago Artisan Piano Services unveiled its new “Restoration Center.”
We are now proud to show the world “The Piano Shop”
In the video you can see our hard working and talented technicians completely rebuilding pianos in our remodeled and refreshed Piano Shop. We provide full piano restoration services, as well as less involved piano reconditioning services, including action rebuilding, refinishing, cleaning and re-stringing.
We are pleased to announce the release of our new promotional video.
Many thanks to Miwaza Jemimah of Miwaza Productions for her great work on it!
For a number of years Artisan Piano Services has provided full restoration services for our customers. Over the last several months our Restoration Center has been located in Sandy, Oregon.
We have now moved our Restoration Center to just a couple of blocks from our office.
Here are some before pictures of the space we will be using for our new piano stringing area.
We are grateful for this new space because it will make it more convenient for our technicians, and will enable us to better serve our customers.
Because Artisan Piano Services is always looking for ways to better serve our customers – We are pleased to announce that our customers can now schedule appointments online for piano tuning, repair, cleaning, appraisals or to estimate a full piano restoration!
Just press the button at the top right of every page of our website to be taken to an easy to use form. Our friendly staff will follow up with you right away!
To be sure – You can still just call or email us anytime!
The home office of Artisan Piano Services has been located for a number of years at
3030 SE 10th Avenue, Portland OR 97202.
From here our office staff has been able schedule piano tunings, repairs, cleanings and appraisals.
It has served us well, but it has become increasingly cramped for our needs. Over time it became clear that we needed more space for our technicians to spread out and make room for more repair work.
In October this year we were given the opportunity to enlarge our office and piano workshop area by almost 3 times its original size. Notice the sliding French doors made by David Hayes!
We now have four new work benches and a staging area for our customers to be able see their newly completed rebuilt and restored pianos.
From our remodeled office we are able to coordinate the activities of all of our piano technicians in both our Portland, Oregon and Bellevue, Washington locations, and better serve the needs of our customers with piano repair needs.
Come by and see what we’ve done to the place – We’ll have coffee ready for you!
The New Artisan Piano Services Blog
With the unveiling of the new Artisan Piano Services Blog we want to celebrate over the next several weeks some of the new and exciting things that have happened in 2014.
At the beginning of 2014 we welcomed two exceptional piano technicians as new team members in our Portland, Oregon location: Michael Turano and Jonathan Valentine. Both of them are graduates of the North Bennet Street School of Piano Technology (NBSS) in Boston, MA. Both are Registered Piano Technicians (RPT) with the Piano Technicians Guild, and quickly became important to our success this year.
Micahel Turano comes to us from Windsor, CA, having been highly recommended by his professors at the North Bennet School, which he finished in 2013. Michael is a fantastic technician, who loves the complexity of the inner workings of pianos. Michael is always surprising us with his wide range of interest which includes everything from weaving and Scottish country dancing to volunteering at Guide Dogs for the Blind in his spare time.
Look for Michael in the North Bennet School promotional video (at 28 seconds)
Jonathan Valentine is an accomplished Classical Concert Pianist from Bayport, NY. He is a gifted technician who loves to bring pianos back to life, and enjoys seeing the passion people have for music. His attention to detail and inherent understanding of the customers’ needs and wants have made him an incredibly valuable addition to our team. Along with a love of playing the piano, Jonathan also appreciates the great outdoors and has recently taken up rock-climbing and bouldering.
To learn about the rest of the team, visit “Our Team” on our website!