Josh Mayfield, our lead technician in our Bellevue, Washington location, had a unique opportunity this week. While doing a cruise ship tuning on board the Zaandam, one of Holland America’s luxury cruise ships, a King 5 Seattle news crew came aboard to do a news story on what the cruise industry does for the local economy and small business like ours at Artisan Piano Services.
Josh explained, “As chance would have it they caught me tuning one of several pianos on board the ship and asked if they could get a few shots of me tuning and ask some questions. I was bit caught off guard but had a great time with them.”
[See Josh starting at about 2:15 minutes]
Josh has been providing tuning and piano repair services on cruise ships almost every week for a number of years in Seattle. With all of the constant movement, changing atmospheric conditions and the amount of use the pianos get, Josh needs to regularly be using his years of expertise to keep them playing and sounding their best.
Whether it’s at home, in a church, a school or on a massive cruise ship, Artisan Piano Service has you covered in both the great Seattle, Washington and Portland, Oregon areas. Let us know if you need your piano tuned or other services! We even do complete piano restoration.
Artisan Piano Services Earns Esteemed 2017 Angie’s List Super Service Award
Portland, Oregon and Bellevue, Washington, January 1, 2018 – Artisan Piano Services is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.
“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.”
Award reflects company’s consistently high level of customer service
Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.
“We are just thrilled to be recognized as a Super Service Award winner every year we have been listed with Angie’s list,” said David Hayes, the owner of Artisan Piano Services. “Our teams in both Portland and Bellevue have done a marvelous job of focusing on the expectations of our customers and tailoring our technical expertise to the needs they have. We are grateful for all the support and excellent feedback we receive from our customers.”
Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.
For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.
For over two decades, Angie’s List has provided trusted reviews and information to help millions of consumers make smart hiring decisions. Angie’s List offers more than 10 million verified reviews in over 700 service categories, providing its members a credible resource for researching and comparing local service providers. Angie’s List is based in Indianapolis, Indiana and is an operating business of ANGI Homeservices (NASDAQ:ANGI).
“While pianos generally fall into vertical and grand model categories, each manufacturer selects its own materials and utilizes its own unique scale and furniture designs. Every piano requires a different level of maintenance, depending upon the quality of materials used and the design and level of craftsmanship. Manufacturers can provide general advice on tuning frequency but your technician can give specific recommendations based upon your usage and locale.”
Here’s what some of the major piano manufacturers recommend:
Professional service is the key. In the first year, the National Piano Manufacturers Association recommends that you have your piano tuned four times. This is a period of environmental adjustment for a new instrument, and proper attention is important.
Chickering Grand Piano Restoration 2016
After the first year, the piano should be tuned at least twice each year, depending upon the frequency of use and atmospheric conditions. Contact Artisan Piano Services to schedule an appointment with our professional technicians to perform this service.
We just finished restoring a 100+ year old Hamburg Steinway & Sons model “O” piano. Fred Riley, of Classic Pianos, recorded this video of Ruby Hall playing Beethoven’s Sonata op.2 no.3 in our shop.
Artisan restored this piano for our partners,Classic Pianos, to showcase in their “Classic Collection.” The pianos that we restore for this collection are second to none in terms of quality of workmanship, materials and tone.
With a full piano restoration, we not only refinish the cabinet
…but also completely restore the belly, including new strings
We are now proud to show the world “The Piano Shop”
In the video you can see our hard working and talented technicians completely rebuilding pianos in our remodeled and refreshed Piano Shop. We provide full piano restoration services, as well as less involved piano reconditioning services, including action rebuilding, refinishing, cleaning and re-stringing.
Artisan Piano Services is pleased to provide support this year for Pianos In The Park. Our very own Josh Mayfield has gone to several of the locations to tune and repair some of the various pianos. Click hereto see an video about the development of this exciting arts and culture project!
Because Artisan Piano Services is always looking for ways to better serve our customers – We are pleased to announce that our customers can now schedule appointments online for piano tuning, repair, cleaning, appraisals or to estimate a full piano restoration!
Just press the button at the top right of every page of our website to be taken to an easy to use form. Our friendly staff will follow up with you right away!
To be sure – You can still just call or email us anytime!
In May this year, Artisan Piano Services opened its second location in Bellevue, Washington. Sometimes companies expand to new locations after long planning and preparation. Other times opportunities present themselves in unexpected ways. For us, that unanticipated blessing came to us in the person of Josh Mayfield.
Joshua Mayfield, a native of Bellevue, WA, comes to Artisan with a wide array of skills and technical abilities, having been trained by some of the Pacific Northwest’s industry leading technicians. Josh had his own piano servicing business, but was looking for an opportunity to serve more people throughout the Puget Sound region and to become part of and grow with a stable company in the industry.
Joshua has shown himself to be a true asset to our team with his love of pianos and working with people. He has always loved the piano because it blends music and mechanics in such a unique way. Joshua and his wife, Amanda, are true Pacific Northwest outdoor enthusiasts and enjoy a wide array of outdoor activities including hiking, fishing, and biking.
After six months now, our Bellevue locations is beginning to grow in significant ways, and provides Artisan Piano Services’ outstanding customer service to Seattle, Kirkland, and as far as Tacoma, Washington.
"Price was very reasonable, great service, and the piano that I was previously told was un-tunable, sounds fantastic."
"I confidently recommend Artisan Pianos to all of my students for their piano tuning and repair needs."
"My piano now sounds like new again! I would highly recommend this company to everyone."
"Artisan Piano Services not only has great service, they have very professional and friendly staff and piano technicians."
"These folks are great! They communicate clearly, return your calls promptly, and always show up when they say they will."
"I highly recommend them! The technicians are prompt, courteous and do excellent work!"
"I was amazed by his experience and professionalism. They have been tuning our piano since."
"My experience with Artisan was outstanding. Got an appointment right away and the tech arrived on schedule."
"Highly recommend this company. Very happy with their work."
"Fantastic, prompt service, willing to travel, and extremely reasonable rates! "
"Their business practices are exquisite, extremely professional, on schedule, meticulous, and very personable. Highly recommended!"
"I give Artisan Piano Services a big "5" rating”."
"Artisan Piano Services offers the finest quality customer service and piano care. David is a truly gifted technician and is entirely invested in both his service and his customers. The staff at Artisan is kind and prompt, always making me feel valued. I cannot say enough about these great people. I would recommend them to anyone and will continue to use their services for years to come."
"These folks really know what they're doing. And they are honest and professional in all regards."
"Every tech that comes is pleasant, punctual, efficient, and totally knowledgeable and my piano sounds better than ever."
Tom Grant – Legendary Portland Pianist
"Prompt and courteous- it doesn’t get any better!"
Robert Huffman, Principal Pianist- The Portland Ballet
"Artisan Piano Services has been repairing and tuning our piano for years and always provides professional, cheerful service. "
Karen D. – West Linn OR
"Our piano had some problems for many years and we've been looking for a technicians' help. "
Jay & Julie Chiang – NW Portland
"Very professional, prompt and thorough!"
John Kemp (Founder) Hawksview Cellars – Sherwood OR
"Honest and generous, a pleasure to work with."
Charles – NW Portland
"An old world degree of craftsmanship."
James Beaton – Music Director-Storm Large, Keyboards-Everclear, Jeff Trott
"I highly recommend David Hayes as a piano technician. His knowledge and skill are beyond compare! "
Gaye Rumsey-Riggs – Music Educator-Piano Teacher
"The Portland Symphonic Girlchoir appreciates the professionalism, high quality workmanship, and timely communication of Artisan Piano Services."
Roberta Q. Jackson, Founding Artistic & Executive Director for the Portland Symphonic Girlchoir
"I picked Artisan Piano Services to tune my piano based on Angie's List so I had an idea about what to expect."
"We've had Artisan Piano Services out to tune our piano twice."
"Artisan Piano Services offers the finest quality customer service and piano care."
"Our small grand piano had lived in Iowa for 2 years, where there are huge changes in indoor humidity from summer to winter--not good for pianos."
"My experience with Artisan Piano Services was outstanding."
"David Hayes of Artisan Pianos has tuned and maintained the pianos of my teaching studio since 2009."