We are proud of our amazing team members in both our Washington and Oregon locations. These people have been handpicked as the absolute experts in the piano-tuning field. Due to their knowledge and their customer service skills, we are very grateful that we have the best in the industry working at Artisan Piano Services!
LEAD TECHNICIAN – BELLEVUE
Joshua, native of Bellevue, WA, came to Artisan with a wide array of skills and technical abilities, having been trained by some of the same Pacific Northwest’s industry leading technicians as David (Founder/Owner). Joshua has shown himself to be a true asset to our team with his love of pianos and working with people. He has always loved the piano because it blends music and mechanics in such a unique way. Joshua and his wife Amanda are true Pacific Northwest outdoor enthusiasts and enjoy a wide array of outdoor activities including hiking, fishing, and biking. They have a marvelous little boy named Owen.
FIELD TECHNICIAN – BELLEVUE
James came to Artisan with over 15 years of experience in piano tuning, repair, regulation and sales. Before his move to Seattle, James acted as Head Technician for The Denver Piano Company for many years. In addition to studying with several well-respected technicians in Colorado and Washington, he has also received specialty training from Yamaha at their U.S. Corporate Headquarters in Buena Park, CA. James has also been a pianist for most of his life, and enjoys playing classical and jazz, along with composing music of his own. When he’s not in front of a piano, he enjoys traveling, podcasts, golf, biking, and discovering new and interesting restaurants in the Pacific Northwest.
At Artisan Piano Services, we seek out artisans who share our company’s vision and have the skills and ability to make that vision come to life. Being a team in every sense of the word means that we rely on each other for help and encouragement; this unites us and enables us to better serve each other as well as our customers. Our technicians are constantly honing their skills and teaching each other new techniques and practices. Our staff continually discusses and implements new ideas about how to better serve you, our valued customer. We are here to serve you not as individuals, but as a team of people who work together to give you the very best piano servicing experience possible.
Josh Mayfield, our lead technician in our Bellevue, Washington location, had a unique opportunity this week. While doing a cruise ship tuning on board the Zaandam, one of Holland America’s luxury cruise ships, a King 5 Seattle news crew came aboard to do a news story on what the cruise industry does for the local economy and small business like ours at Artisan Piano Services.
Josh explained, “As chance would have it they caught me tuning one of several pianos on board the ship and asked if they could get a few shots of me tuning and ask some questions. I was bit caught off guard but had a great time with them.”
[See Josh starting at about 2:15 minutes]
Josh has been providing tuning and piano repair services on cruise ships almost every week for a number of years in Seattle. With all of the constant movement, changing atmospheric conditions and the amount of use the pianos get, Josh needs to regularly be using his years of expertise to keep them playing and sounding their best.
Whether it’s at home, in a church, a school or on a massive cruise ship, Artisan Piano Service has you covered in both the great Seattle, Washington and Portland, Oregon areas. Let us know if you need your piano tuned or other services! We even do complete piano restoration.
Angie’s List Press Release
Portland, Oregon and Bellevue, Washington, January 1, 2018 – Artisan Piano Services is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.
“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.”
The Artisan team of highly trained technicians and customer relations staff have been providing outstanding piano tuning, repair, cleaning & appraisals, and even complete piano refinishing and restoration throughout the greater Portland and Seattle areas.
Award reflects company’s consistently high level of customer service
Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.
“We are just thrilled to be recognized as a Super Service Award winner every year we have been listed with Angie’s list,” said David Hayes, the owner of Artisan Piano Services. “Our teams in both Portland and Bellevue have done a marvelous job of focusing on the expectations of our customers and tailoring our technical expertise to the needs they have. We are grateful for all the support and excellent feedback we receive from our customers.”
Artisan Piano Services has been listed on Angie’s List since 2011 in Portland, Oregon and 2014 in Bellevue, Washington. This is the 7th consecutive that year Artisan Piano Services has received this honor.
Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.
For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.
For over two decades, Angie’s List has provided trusted reviews and information to help millions of consumers make smart hiring decisions. Angie’s List offers more than 10 million verified reviews in over 700 service categories, providing its members a credible resource for researching and comparing local service providers. Angie’s List is based in Indianapolis, Indiana and is an operating business of ANGI Homeservices (NASDAQ:ANGI).
We just finished restoring a 100+ year old Hamburg Steinway & Sons model “O” piano. Fred Riley, of Classic Pianos, recorded this video of Ruby Hall playing Beethoven’s Sonata op.2 no.3 in our shop.
Artisan restored this piano for our partners,Classic Pianos, to showcase in their “Classic Collection.” The pianos that we restore for this collection are second to none in terms of quality of workmanship, materials and tone.
With a full piano restoration, we not only refinish the cabinet
…but also completely restore the belly, including new strings
…the keys and action are reconditioned
…and we even polish up and regulate the pedals!
Although we do all of our piano restoration work out of our Portland, Oregon location, we have had several come to us from the Seattle, Washington area, and from other parts of the United States and Britain.
We do shop tours daily, and would be delighted to show you around!
A little over a year ago Artisan Piano Services unveiled its new “Restoration Center.”
We are now proud to show the world “The Piano Shop”
In the video you can see our hard working and talented technicians completely rebuilding pianos in our remodeled and refreshed Piano Shop. We provide full piano restoration services, as well as less involved piano reconditioning services, including action rebuilding, refinishing, cleaning and re-stringing.
Artisan Piano Services is pleased to provide support this year for Pianos In The Park. Our very own Josh Mayfield has gone to several of the locations to tune and repair some of the various pianos. Click here to see an video about the development of this exciting arts and culture project!
For a number of years Artisan Piano Services has provided full restoration services for our customers. Over the last several months our Restoration Center has been located in Sandy, Oregon.
We have now moved our Restoration Center to just a couple of blocks from our office.
Here are some before pictures of the space we will be using for our new piano stringing area.
We are grateful for this new space because it will make it more convenient for our technicians, and will enable us to better serve our customers.
The home office of Artisan Piano Services has been located for a number of years at
3030 SE 10th Avenue, Portland OR 97202.
From here our office staff has been able schedule piano tunings, repairs, cleanings and appraisals.
It has served us well, but it has become increasingly cramped for our needs. Over time it became clear that we needed more space for our technicians to spread out and make room for more repair work.
In October this year we were given the opportunity to enlarge our office and piano workshop area by almost 3 times its original size. Notice the sliding French doors made by David Hayes!
We now have four new work benches and a staging area for our customers to be able see their newly completed rebuilt and restored pianos.
From our remodeled office we are able to coordinate the activities of all of our piano technicians in both our Portland, Oregon and Bellevue, Washington locations, and better serve the needs of our customers with piano repair needs.
Come by and see what we’ve done to the place – We’ll have coffee ready for you!
Artisan Piano Services In Bellevue, Washington
In May this year, Artisan Piano Services opened its second location in Bellevue, Washington. Sometimes companies expand to new locations after long planning and preparation. Other times opportunities present themselves in unexpected ways. For us, that unanticipated blessing came to us in the person of Josh Mayfield.
Joshua Mayfield, a native of Bellevue, WA, comes to Artisan with a wide array of skills and technical abilities, having been trained by some of the Pacific Northwest’s industry leading technicians. Josh had his own piano servicing business, but was looking for an opportunity to serve more people throughout the Puget Sound region and to become part of and grow with a stable company in the industry.
Joshua has shown himself to be a true asset to our team with his love of pianos and working with people. He has always loved the piano because it blends music and mechanics in such a unique way. Joshua and his wife, Amanda, are true Pacific Northwest outdoor enthusiasts and enjoy a wide array of outdoor activities including hiking, fishing, and biking.
After six months now, our Bellevue locations is beginning to grow in significant ways, and provides Artisan Piano Services’ outstanding customer service to Seattle, Kirkland, and as far as Tacoma, Washington.